Our Clients in Their Own Words:
AmeriSave Wholesale/Correspondent is proud of our relationships with our mortgage brokers, mortgage bankers and credit union customers. Our intent is to give our lending partners every single tool they need to be successful in the mortgage lending environment. The following are letters from our customers documenting their experience with our company:
I just wanted to drop you an email letting you know that I have been very pleased with our rep, Joel. I have closed two deals and have a 3rd in underwriting now in the last 30 days and he has been very helpful and responsive. I know as a former manager of people myself it seems you only hear something about your employees if something bad happens but just wanted to let u know that even though he does not always have the answers he goes out and gets them and is always accessible.
Tony Gregory, Winterwood Mortgage Group
Just wanted to pass along a few items….
UW turn times are GREAT, we really appreciate the efforts you guys have made to turn these around and this should set us all up for a strong finish to the year. All of your UW’s continue to be very kind and helpful. Heather and I really enjoy working with them.
Your WCR relock policy is very good. The WCR has saved a lot of my deals since I didn’t have to charge my clients for extensions. This makes me and you guys look good, great policy.
Your rate reno policy is also VERY fair. This has also saved quite a few deals as clients watch the markets and come to me asking for a better rate after they locked. Your rate reno policy has allowed me to lower some rates and save a number of deals.
Just my 2 cents (or maybe 10 cents); as you know we like to keep you informed and you do a great job on our account so I am happy to pass along good news.
I have also cc’d some the reoccurring UW’s that get our files since they have been so good to us and wanted to make sure they know we appreciate their efforts.
Thanks for all your help!
Craig & Heather
"I MEAN YOU ARE AWESOME The attorneys are sooooooo loving ya'll. The other lenders we used got the packages to the attorneys the night before or the morning of closing We are all so pleased with the customer service we are given each day, it's certainly making my life and job a lot easier, thanks again for all you do on my behalf, I truly do appreciate it!!!"
South Georgia Banking Company
Good morning. You guys are awesome! We love working with Amerisave. Have a wonderful day.
Mortgage Loan Processor
Farmers and Merchants Bank
Glad to be partnered with such a strong company! FMB loves Amerisave.
I can’t believe it! This customer came in and only gave us TWO WEEKS to close his purchase—we knew that with Amerisave, this might be possible, and we got a Full Approval THREE DAYS after he applied. Yes, this took much effort on the borrower’s part too, but with everyone pulling together, managed to pull it off. His closing isn’t for another week, so we will actually have an AMPLE amount of time once file is in closing for the package/HUD to be prepared.
This is such a success story, especially b/c this particular customer is also a realtor! He is now sending NEW business to us b/c he cannot believe it either. Moreover, his closing is a dreaded back-to-back, which is not so scary for us anymore, now that we have a full loan approval this early!
This is just further proof that with the right investor, even in today’s crazy marketplace, anything is possible! Have a HAPPY Weekend! We sure will… PS, this will be our 13th closing with you guys in three weeks!
Residential Mortgage Lender
I wanted to take the time to tell you how great you and your team at Amerisave are doing. I am so thankful that we were introduced to you and what your company has to offer. Although we have only been with you a short time, I feel as though we have been working with your company for many years.
When we first met, I spoke about our relationships with other lenders and the lack of communication and customer service. You assured me that this would not be the case with Amerisave, and I must say that you were absolutely right. The level of customer service that you and your company have given to me and my staff has been phenomenal. Your "live Help" is OUTSTANDING! Your underwriters are AWESOME! I really appreciate how your entire staff communicates and work with us on our files. This is very important to having a successful relationship.
Thank you so much for all that you do! I look forward to building a stronger partnership for many years to come.
The Heritage Bank
Patterson State Bank
RE: Amerisave Mortgage Corporation
Patterson State Bank started doing business with Amerisave roughly six months ago. We have additional lenders that we have used in the past, however, none of these lenders compare to the service that Amerisave gives to me and my staff. Your account executives have been BY FAR my favorite Account Executives/managers to work with.
Anytime I have a question I can contact them via cell or via e-mail. If for some reason they doesn't answer... you can bet they are calling you back or emailing you back within minutes. I can depend on AmeriSave for making sure my files are worked on in a timely and efficient manner.
The underwriters and managers at Amerisave are a pleasure to work with. You can actually speak to the underwriters...not to mention some even work on the weekend and after hours. There have been many of weekends that I corresponded with an underwriter via e-mail.
Amerisave's website is user friendly as so is their manual. LIVE HELP is GREAT!!! Any Type of question you have you will get answered within seconds....LIVE!
I would encourage anyone to join the Amerisave team. The two most important qualities in a business is customer service and team work...and in my eyes Amerisave has exceeded both these qualities.
Assistant Vice President/Loan Officer
RE: AmeriSave Mortgage Corporation
Early in the year our Account Representative with AmeriSave, came by to introduce their services to our bank. After visiting with him for several hours and touring their web site and origination procedures I was very excited to get started. As with many companies they try to sell you on turnaround times and communication. AmeriSave Management, underwriting and closing staff by far exceeded previous companies I have worked with. I would like to highlight on a few key things AmeriSave has to offer.
- Always a phone call away and will go the extra mile to assist.
- Ability to contact the underwriter via email or telephone is exceptional.
- Expediting underwriting conditions is always simple and fast.
- Turnaround times are never an issue.
- Live Help is a VERY efficient way of answering any question Originators may have.
- The document upload section of the web site is definitely quick and easy.
- Closing document preparation and delivery is applauded by all of our Attorneys and Title Companies.
- Because the website is so user friendly, you can upload and submit numerous loans for underwriting per day.
As you are aware, in our business no loan is the same. There are many conditions we are challenged with, all awhile keeping our customers satisfied. With AmeriSave you are never "fighting the battle" alone. The staff will always assist in expediting and resolving issues that may arise.
I encourage anyone to join the AmeriSave team. Quality of service equals quality of satisfaction, guaranteed.
Bank of Sunset and Trust Company
In July of 2010 we began a Correspondent relationship with AmeriSave Mortgage Corporation, thanks to Buddy Dantin. We had previously worked with Buddy at another lender. Shortly after signing on with AmeriSave we were united with our Account Executive. Both of these gentleman have been a pleasure to work with and either of them are only a phone call away.
To date we have closed approximately ten loans with AmeriSave. Some of our favorite things that we get from doing business with AmeriSave are listed below.
- Our Account Executive and Buddy Dantin
- Live Help
- Ease in uploading the file and uploading conditions for review
- The phone call from the Underwriter letting you know your file has been underwritten and explanations of any areas of concern
- Being able to correspond with the Underwriter via e-mail/phone
- Closing request is fast and simple -- being able to close in our name and have the package prepared by AmeriSave is GREAT!
- Document preparation and delivery are seamless -- the Attorney/Closer receives the package and we also get a copy e-mailed to us
- Final Hud approval is handled via e-mail between the Amerisave Closer, Attorney and us
- Quick response time to any issue you may have regarding Underwriting, Closing, Post Closing, Servicing, etc. All departments are extremely helpful
We encourage you to join the AmeriSave team. Given all of the changes in the Mortgage Industry over the past year or so it is very comforting to know that you can have the AmeriSave team working with you to get your loans closed.
Todd J. Metrejean,
Senior Vice President
Mary E. Trahan,
Mortgage Loan Department
I've worked for First Capital Bank for 3 years and in the mortgage industry for 7 years. I've submitted loans with several different lenders and my experience was about the same. Once I submitted a loan, it would take anywhere from 3 to 10 days for a conditional approval and at least 24 to 72 hours for conditions to be cleared. Many times, I would have questions regarding conditions, etc. sometimes urgent, sometimes not, but Regardless, reaching someone was almost impossible. Most of the time I would have to Leave a message or send an e-mail and was lucky ifI heard back from someone the same Day or at all. I have often felt lenders are quick to find a reason to deny a loan or postpone a closing instead of trying to find a way to make it happen. I've had problems with not receiving a closing package early enough to close at the scheduled closing time. I really thought that's what the mortgage business had come to over the past few years so I just dealt with the aggravation, stress and headaches that came along with every single loan.
Now to the reason I'm writing you...the great part...the part every mortgage broker needs to hear about...My testimony about AMERISAVE MORTGAGE.
Let's start at the beginning with my account executive, Stacey Igler. I have some of the most unique loan scenario problems, as I imagine most originators do in today's market; so I call or email Stacey often with questions, concerns, etc. she's always ready to help and truly cares about my loans as much as I do. I'm a loan officer that is involved through the whole process and Stacey is always right there with me every step of the way. In some cases, she's even been a step ahead of me on making sure issues are resolved and ready for closing especially if I've expressed to her that I'm under a time constraint and need to close on a certain day. She goes above and beyond.
I've worked with several different underwriters and they've all been great. Once they underwrite my loan, they email or call to let me know to call them if I have any questions. When I do call them, they always answer... I'm not used to that! Like Stacey, they truly want to help make the closing happen within a timely manner. I've received approval and conditions the same day as submission or no later than the next day. I didn't know that existed in today's market. I've experienced the same with clearing of conditions...no later than one day if not hours after the conditions are submitted. The turn around time is amazing. I can inform my borrowers of a more accurate closing date after a couple of days versus waiting days for approval and days for conditions to be cleared.
The closing process has also been a great experience. I submitted a loan for closing on a Tuesday to close on Friday and by Wednesday the package was sent, HUD approved and ready to close 2 days before the actual closing date. I've NEVER had that happen with any other lender. Usually, I'm lucky if the loan is ready for closing hours before the closing time.
The system AmeriSave uses is very user friendly. My favorite part is the Live Chat instant messenger. This is a feature I've never had the option to use with other lenders. It's so convenient to have someone there to answer my question as soon as I type it and hit enter. It's great that the people who respond to the live chat can put me in touch with any department I might need.
Some lenders have a niche that make them unique from other lenders but often I find these lenders also have issues in areas of the loan process that are very important. I've always had to outweigh the bad with the good when deciding on which lender to use. This isn't the case with AmeriSave. You have a great team of account reps, underwtiers, and closers with competitive rates and a system put together to make the mortgage lending process as easy as possible in today's market. I'm very excited to do business with AmeriSave and look forward to closing many more loans together in the future.
First Capital Bank